We want booking with us to be clear and calm. This page explains how it works. The conditions for your own trip are always confirmed in your written quote, and where the quote differs from this page, the quote applies.
How booking works
- Tell us your wishes. Send an inquiry with your dates, group and interests.
- Receive your proposal. We send a tailored plan with a clear price, what is included and the payment terms.
- Confirm with a deposit. Your trip is confirmed when we receive the deposit and send you written confirmation.
- Pay the balance. The balance is due by the date in your quote, usually 30 to 60 days before arrival. Late bookings may need full payment at once.
Payments
We accept the payment methods shown in your quote, such as bank transfer or card. Any bank or card fees are shown in advance. We will never ask you to pay into a personal account without confirming by phone or WhatsApp first.
If you cancel
Please tell us in writing. Cancellation charges depend on the rules of the hotels, airlines and operators in your trip, and are shown in your quote. As a general guide, which your quote will confirm:
- More than 60 days before arrival: the deposit is kept to cover costs already committed.
- 31 to 60 days before arrival: 50 percent of the trip cost.
- 15 to 30 days before arrival: 75 percent of the trip cost.
- 14 days or less, or no-show: 100 percent of the trip cost.
Some items cannot be refunded once bought, such as flights that have been ticketed, peak-season hotel rates and special-offer rates. We tell you which items these are before you pay.
Changing your booking
We will always try to change dates, names or services. Changes depend on availability and supplier rules, and may carry a charge. Changes close to arrival are harder, so tell us as early as you can.
If we need to change or cancel
Rarely, we may need to change your arrangements because of supplier problems, safety, weather or events beyond our control. We will tell you promptly and offer a similar alternative. If you do not accept it, we will refund what you have paid for the services not provided.
Flights, ferries and weather
Ferries and small aircraft, including fly-in safari flights, depend on weather and operator schedules. Delays and changes can happen. We monitor them and help you rebook or adjust your plans, but we cannot refund costs caused by schedule changes outside our control. This is one reason we advise leaving a buffer before your international flight home.
Travel insurance
Please take out insurance that covers cancellation, curtailment, medical care and evacuation as soon as you book. It protects you if you or a family member become ill, or if you need to cancel for reasons covered by your policy.
Refunds
When a refund is due, we return it to the original payment method within 30 days after we receive the funds from our suppliers.
Questions
If anything is unclear, ask us before you pay. Email [email protected] or message us on WhatsApp at +255 684 224 307.